Client Services - Immigration to Australia

Exclusive Migration will provide you with honest advice.

Once an assessment has been made, if in the opinion of our Registered Migration agent, a client’s chances are not seen to be realistic, at our client's request, Exclusive Migration is able to provide the client with a realistic plan for an application for migration to Australia in the future.

Immigration Agent AustraliaWe cannot guarantee visa success or approval as this decision can only ever be made by the Department of Immigration and Border Protection (DIBP). 

We can only ever assess each case on its merits with the information provided and give a professional opinion on the likelihood of success.  Migration Legislation changes frequently and therefore we cannot be held responsible should these laws change and adversely affect a client’s position.  We will however, update clients at all times of material changes which may affect or alter advice given.

In addition to meeting the high standards as required in the Migration Agent's Regulations 1998, Exclusive Migration has put in place these additional client service standards.  This charter sets out our commitment to provide you, our clients, with the highest level of service.  We regularly review our service charter for ongoing relevance and effectiveness.  We aim to maintain an open and accountable organisation with a strong client focus.

It also explains the steps you can take if our service standards are not met.  Your comments on our service – whether they are complaints, compliments or suggestions – help us improve our service delivery and the way we go about our business.

The ways in which you can tell us what you think about our services are detailed in this service charter.  We welcome your comments and suggestions on how successful we are in meeting our standards.


Exclusive Migration Service Charter

  • When you deal with us, our staff will be honest, fair, courteous, helpful and professional
  • We will respect our client’s confidentiality
  • We will provide a prompt, accurate and relevant response to your enquiry
  • We will provide contact names and details in our communications to enable you to contact the person most suited at Exclusive Migration to assist you.

 

How do we measure and monitor our performance?

  • We will use your feedback to monitor and improve our performance
  • Regularly review the terms and effectiveness of this charter.

 

How do I make a suggestion or a complaint?
 
You can write to us at:  GPO Box 3102, Brisbane Qld 4000
or email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

immigration australia

Learn more about the fees involved when Migrating to Australia

Lisa O'Hara Background

Immigration Documents Laws

Our principal adviser Lisa O’Hara has successfully completed the Graduate Certificate in Australian Migration Law & Practice at Griffith University, Brisbane and graduated with High Distinction. 

Lisa was also given the honour of being awarded a Griffith University Award for Academic Excellence for her studies in the Graduate Certificate of Migration Law & Practice.

Contact
 
Office:                                           Postal:
 Level 10, 239 George St                  GPO Box 3102
 Brisbane Q 4000                             Brisbane Q 4001
 
Telephone: +61 7 3188 5665        
Email:   This email address is being protected from spambots. You need JavaScript enabled to view it.